ATM Rant - Bad Luck or Bad Customer Service?
Remember the Ziggy cartoon strip? As you recall, Ziggy seems to be followed by a black cloud. Today I was reminded of Ziggy. I use an Automated Teller Machine maybe once or twice a month, and even more rarely to deposit a paper check.
In my infrequent experience, I have been the frequent victim of "this ATM is out of service" messages as I pull up to the machine. What?! I have observed a pattern . . . I drive by my ATM on the way to work each morning so that's when it's convenient to me to stop. I would think that an ATM would have a high rate of use during the morning drive times, but it also seems to be the time when bank employees shut down the ATMs for service (refilling it with cash I guess).
Don't they study these things? I suppose I'm the victim of my own expectation that the ATM should be up and running at my convenience - not at the convenience of the bank. Ziggy would just frown and try again another day. Which is what I'll do, too.
"We pay for convenience in everything for easy cash and money transfer"
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